<Write in a simple way/>

  • Use clear declarative sentences
  • Use the active voice
  • Be concise and get to the point quickly
  • Avoid jargon, slang, and idioms
  • Explain complex terms and acronyms

<Structure your writing/>

  • Use headings and paragraphs
  • Use tables to represent information more clearly, especially information that is repetitive or has a pattern

<Use lists/>

  • Use ordered lists for procedures and or sets of items where numbers are useful
  • Use bulleted lists for a sets of items where the order isn't important
  • If you list three or more things, consider putting them in a bulleted list instead of listing them in a sentence.

<Create procedures for tasks/>

  • Introduce the procedure with a short sentence explaining what the user will accomplish
  • Break down the procedure into steps
  • Don't use "then" and "next" - the sequence of steps is clear from step numbers
  • Describe the result of the procedure

<Emphasize important info/>

  • Use tips, notes, and warnings

<Be consistent/>

  • Stick to one convention for presenting an element, e.g., use monospace for all commands.
  • Always use the same word for a thing, using synonyms can cause confusion

<Make navigation easy/>

  • Add a table of contents in long topics
  • Use links

<Use graphics wisely/>

  • Add graphics only where they add value
  • Crop graphics to show only what's necessary
  • Highlight important elements in the graphic
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